We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 14 days of receipt in an unused condition. Please see below for full terms and conditions.


In the unlikely event of an item arriving faulty, please contact us as soon as you are in receipt by phone or email and we will arrange for an exchange. 

  •  We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include  made to order items.

  • Products returned to us must be in a resaleable condition. Products should be unused, in their original packaging with all labels attached.

  • With the exception of faulty goods LW Art is not responsible for the cost of returning products to us. We always advise that you obtain a certificate of postage.

  • Please allow us up to 5 working days from receipt for your return to be processed. 

  • Goods purchased online can be returned in person to Corfe Castle, Dorset upon request.

  • Please email us at before returning an item.